FREQUENTLY ASKED QUESTIONS (FAQ)

You got questions? We got answers!

Processing time

Made to order items: 5 - 7 business days

Ready to ship: 1 - 2 business days

Delivery times

USA delivery: 3 - 7 days (tracking ID included);

Worldwide delivery: 1 - 4 weeks (depending on the selected shipping service during checkout)

International Duties & Fees

We no longer able to mark and ship your orders as "gifts", so please be aware of your country's customs duties, fees and taxes, before purchasing any of our products.

Do you accept returns?

Because most of the items are made to order we do not accept returns. View our return & refund policy here

Care instructions?

Every item includes Fiber Content information and detailed Care / Washing instructions.

Gift Wrapping?

Gift wrapping included! Every order is mindfully wrapped using recycled materials and is ready to be gifted.

Smoke-free & pet free

The environment where your items are being handmade is 100% PET-FREE and SMOKE-FREE.

Do you offer Wholesale?

Wholesale is available on select items. Contact us via Live Chat for more information about availability and discounts

Sustainable fibers

If you are looking for sustainability options, 100% natural fiber yarns are always available. Please contact me via live chat for more information.

Vegan-Friendly Fiber Alternatives

If you are allergic to wool or having wool sensitivity, vegan friendly non-wool options are always available. Please contact me via live chat for more information.

Can't Find the answer you're looking for?

Don't hesitate to message us via LIVE CHAT if you have any additional questions.