FAQ

FREQUENTLY ASKED QUESTIONS

You got questions? We got answers!

Processing time

Made to order items: 5 - 7 business days

Ready to ship: 1 - 2 business days

Delivery times

USA delivery: 3 - 7 days (tracking ID included);

Worldwide delivery: 1 - 4 weeks (depending on the selected shipping service during checkout)

International Duties & Fees

International orders may be subject to import duties, taxes, tariffs and customs fees levied by the destination country upon delivery. For more information, please visit our Shipping Policy

Do you accept returns?

Because most of the items are made to order we do not accept returns. For more information please refer to our policies.

Care instructions?

Every item includes Fiber Content information and detailed Care / Washing instructions.

Gift Wrapping?

Gift wrapping included! Every order is mindfully wrapped using recycled materials and is ready to be gifted.

Smoke-free house?

The environment where your items are being handmade is 100% SMOKE-FREE.

Do you offer Wholesale?

Wholesale is available on select items. Contact us via Live Chat for more information about availability and discounts

Sustainable fibers

If you are looking for sustainability options, 100% natural fiber yarns are always available. Please contact me via live chat for more information.

Vegan-Friendly Fiber Alternatives

If you are allergic to wool or having wool sensitivity, vegan friendly non-wool options are always available. Please contact me via live chat for more information.

Custom Orders

We do not accept custom orders at this time but slight modifications are possible to all "made-to-order" items.

Can't Find the answer you're looking for?

Don't hesitate to message us via LIVE CHAT (located in the bottom right corner of your screen)