Refund policy

RETURN, EXCHANGE, REFUND & CANCELATION POLICY

RETURN POLICY

Because most of the items are "made-to-order" I do not accept returns.

EXCHANGE POLICY

I do accept exchanges.

To exchange your item(s), simply follow these steps:

  • Contact me within: 3 days of delivery
  • Ship items back within: 7 days of delivery

All International sales are final. Avaneska Knitwear does not accept International exchanges.

HOW TO EXCHANGE YOUR ITEM:

  • Contact me via email or live chat and let me know the exchange reason and which product(s) would you like in exchange for your original purchase.
  • Send me the items in perfect condition, packed using the original packing material.
  • Item(s) ordered for exchange must be in stock. In case the items are out of stock, I will process the exchange order only once the item(s) are back in stock and available.
  • I will email you once your exchange order has been processed at my end and shipped to you. This exchange policy does not cover items that have been accidentally damaged by you, the customer.

To return your product, we will email you a paid shipping label with detailed instructions. You will be responsible for the cost of the paid return shipping label. Shipping costs are non-refundable. 

NOTE: Items returned to Avaneska Knitwear that are not in new, unused condition and/or have a perfume odor - are not eligible for an Exchange and will be returned to the shipping address on file and original payment method will be charged a $7.00 return shipping fee.

REFUND POLICY

  • Current processing time for any refund is 7 business days.
  • Refunds can only be issued to your original payment method.
  • All shipping costs and handling charges are non-refundable.


THE FOLLOWING ITEMS ARE NON-REFUNDABLE:

  • Returns received in damaged or worn condition
  • "FINAL SALE", "CLEARANCE" and "FINAL CLEARANCE" items
  • Custom Orders

CANCELLATION POLICY

I accept cancellations

  • Contact me within: 24 hours of purchase

If any of the above information does not meet your need or answer your question, please do not hesitate to contact me via email, live chat or "contact us" form.

ADDITIONAL POLICIES

PROMOTIONS

Sales Events

Sale prices and discounts are not applicable to previous purchases or any open orders for price adjustments.

Free Shipping Events

Orders that qualify for Free Shipping discount will be shipped using USPS First Class Mail Shipping Method. Free Shipping discount is not applicable to previous purchases.

PROCESSING TIME

Most orders will be shipped out within 3-7 business days after order placement, but please refer to each listing's description for more information. If you need to receive your item sooner, please contact me before placing order.

HOLIDAY SEASON PROCESSING TIME

Holiday Season (November and December months) is the busiest time of the year for small businesses as well as USPS. Because of the enormous volume of orders processing and delivery times may take additional 3-5 business days.

CUT OFF DATES FOR CHRISTMAS ORDERS

USA - Dec,1st; International - Nov,25th.

This means all orders placed after cut off dates are not guaranteed to be delivered by Christmas and most likely will take longer to process. This does not apply to "READY TO SHIP" items.

BULK ORDERS

Bulk orders are always welcome! If you need any of my items in a bigger quantities, please don't hesitate to contact us for more information.

CONVOS AND MESSAGES

I have an excessive amount of messages pouring in every day and I'm working hard to return them as soon as possible. In unlikely event, where you did not get any response, please reach out to us via LIVE CHAT on our website.

Thank you for your understanding and continuous support!